Our products include digital downloads containing valuable information, which cannot be returned. For this reason, we cannot offer refunds. Products that include physical items are quality checked before leaving our studio, but if your item arrives defective or damaged, we will replace the item for you. Replacements must be requested within 28 days of purchase, and proof of damage/defect will be requested, such as a photograph and description of the defect or damage. We will also require your order number.

We cannot offer store credit, exchanges or returns.

Chargebacks & Fraudulent Claims

By purchasing from our store, you agree to this refund policy. Fraudulent chargebacks or claims of unauthorised transactions will be disputed with evidence, including but not limited to:

• Digital download access logs proving the product was delivered and accessed.

• Transaction details, including billing information matching the customer’s order.

• Communication records confirming the purchase and receipt of goods.

• Shipping confirmation and tracking details for physical products.

Filing a chargeback under false pretenses constitutes fraud. We actively report fraudulent disputes to relevant authorities and payment processors, which may result in the restriction of future purchases or banking penalties.

If you have an issue with your order, please contact us directly at contact@mindhaus.co.uk before attempting a chargeback. We are happy to assist in resolving any concerns.