Policies

Refund Policy

Returns & Refunds

Our products include digital downloads containing valuable information, which cannot be returned. For this reason, we cannot offer refunds. Products that include physical items are quality checked before leaving our studio, but if your item arrives defective or damaged, we will replace the item for you.

Replacements must be requested within 28 days of purchase, and proof of damage or defect will be requested, such as a photograph and description of the defect or damage. We will also require your order number.

We cannot offer store credit, exchanges or returns.

Chargebacks & Fraudulent Claims

By purchasing from our store, you agree to this refund policy. Fraudulent chargebacks or claims of unauthorised transactions will be disputed with evidence, including but not limited to:

• Digital download access logs proving the product was delivered and accessed.
• Transaction details, including billing information matching the customer's order.
• Communication records confirming the purchase and receipt of goods.
• Shipping confirmation and tracking details for physical products.

Filing a chargeback under false pretenses constitutes fraud. We actively report fraudulent disputes to relevant authorities and payment processors, which may result in the restriction of future purchases or banking penalties.

If you have an issue with your order, please contact us directly at contact@mindhaus.co.uk before attempting a chargeback. We are happy to assist in resolving any concerns.

Privacy Policy

This policy explains what information Mindhaus collects, why we collect it, and how it is used. We take your privacy seriously and will never sell your data.

Who We Are

Mindhaus operates the website at mindhaus.co.uk. For any privacy-related questions, contact us at contact@mindhaus.co.uk.

What We Collect and Why

When you make a purchase, create an account, or subscribe to our emails, we collect the following information:

• Name and email address — to create your account, process your order, and send you transactional emails (order confirmation, download access, shipping updates).
• Billing and shipping address — collected by Stripe at checkout for payment processing and, where applicable, physical fulfilment.
• IP address and device information — recorded when you access the Access Room and download products. This is used solely for fraud prevention and to defend against fraudulent chargeback claims.
• Purchase and download history — stored to grant and verify your access to products you have purchased, and to provide chargeback evidence if required.

Email Subscribers

If you subscribe to Mindhaus emails, your email address and first name (if provided) are added to our mailing list. You can unsubscribe at any time using the link at the bottom of any email. We will never share your email address with third parties for marketing purposes.

Third-Party Services

To operate this site we work with trusted third-party providers for payment processing, account authentication, email delivery, and file storage. Your data is shared with these providers only to the extent necessary to fulfil your order or deliver our services. If you have questions about the specific providers we use, contact us at contact@mindhaus.co.uk.

Card details are handled entirely by our payment processor and are never seen or stored by Mindhaus.

How Long We Keep Your Data

We retain your account and purchase information for as long as your account is active, and for a reasonable period afterwards in case of disputes. Access logs used for fraud prevention are kept for up to 7 years in line with standard financial record-keeping practice. If you would like your data deleted, contact us at contact@mindhaus.co.uk.

Your Rights

Under UK GDPR, you have the right to access, correct, or request deletion of your personal data. You also have the right to object to processing or request that we restrict how we use your data. To exercise any of these rights, email us at contact@mindhaus.co.uk.

Cookies

Mindhaus does not use tracking or advertising cookies. A session token is stored in your browser to keep you signed in to your account. This is strictly necessary for the site to function.

Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page. Last updated: May 2026.